Customer Service Representative

3 weeks ago
Job ID
# Positions


Patrick Industries is seeking an Industrial Customer Service Representative to join our growing team in Waco, TX to support our High Pressure Lamination (HPL) business segment.  In this role you will be the essential link between our largest industrial customer, the Patrick Sales team, and our Manufacturing Operations from start to finish.  You will handle all aspects of fulfilling this customer’s needs from order entry, purchasing materials, working with manufacturing to ensure orders are completed on-time, and shipping.


Your attention to detail, organization skills, excellent communication skills, Customer Focus, and follow through on all tasks will drive success within this business segment. 

Specific Responsibilities

  • Being the primary internal contact with customer and our Patrick team.
  • Working closely with the Manufacturing Team to ensure the scheduling of HPL production will meet the Customer’s Request Date, including the prioritization of jobs when necessary.
  • Communication and leadership with the customer on concerns such as late or incomplete deliveries, defective materials, and return.
  • Meeting the future goal of purchasing material for this customer.


  • 2+ years’ experience working in Customer Service, Purchasing or other distribution support
  • Those with Inside Sales/Customer Service inside the Industrial Market are desired
  • Ability to purchase materials and support our sales rep with this customer.
  • Candidates must have excellent written and verbal communication skills in terms of being clear, concise, and professional.
  • Must be proficient in Microsoft Office, with intermediate skills in Excel.
  • Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently with changing priorities. 
  • Strong interpersonal skills, able to work with staff at all levels and in a team environment.
  • Strong attention to detail and problem solving skills, with an affinity towards servicing customers and providing solutions.


At Patrick Industries, our Customer First Culture has positioned us as a leading manufacturer and distributer to the RV and Manufactured Housing Industries. A focus on exceeding our customer’s needs every day; anticipating and providing the products and service which they want; investing time and effort to understand our customers business, products, and needs; going beyond what is expected; and doing what we say we will do, is critical at every level of our organization.


Learn more about Patrick Industries, INC.                               


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