• Tier 2 IT Technician

    Job Location US-IN-Elkhart
    Posted Date 3 weeks ago(4/30/2018 8:46 AM)
    Job ID
    2018-2925
    # Positions
    1
  • Summary

    Patrick Industries is currently seeking an experienced, full-time IT Technician to join our growing team.  This position requires the ability to effectively multitask and handle multiple projects at the same time. In this role, you will employ a Customer First Focus, while providing professional and friendly desktop support to end users. 

     

    Are you ready to grow your career with an industry leader, where both individual and team performance is recognized and rewarded?  Apply now!

     

    Specific Responsibilities

    Responsibilities

    • Operating system and application installation/configuration
    • Provide quality desktop support to end users including support for hardware, software, printing, and applications.
    • Respond to inquiries from clients and help them resolve issues.
    • Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
    • Maintain a high degree of Customer First focus for all support queries.
    • Take ownership of user problems and be proactive when dealing with user issues.
    • Provide quality written communications and details of customer issues.
    • Support users in the use of computer equipment by providing necessary training/advice.
    • Evaluate more complex calls and determine when to escalate to support team
    • Travel to outlying businss units

    Requirements

    Requirements

    • Ability to troubleshoot, repair and upgrade PC Software and Hardware
    • PC to PC migration and support
    • Windows XP, 7, 8, MAC OS, IOS, Android
    • TCP/IP
    • Microsoft Office
    • 25% travel may be necessary for this position

    At Patrick Industries, our Customer First Culture has positioned us as a leading manufacturer and distributor to the RV and Manufactured Housing Industries. A focus on exceeding our customer’s needs every day; anticipating and providing the products and service which they want; investing time and effort to understand our customers business, products, and needs; going beyond what is expected; and doing what we say we will do, is critical at every level of our organization.

     

    Learn more about Patrick Industries, INC.                                         www.patrickind.com

     

    Patrick Industries offers a full suite of benefits to include Health, Dental, Vision, Life, Matching 401K, paid holidays, paid vacations, health club, and tuition assistance. EOE

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